Terms & Conditions

When you book online or via phone with K5 Mobile Auto Detailing LLC, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein. 

 

Booking Terms & Conditions 

Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing 

K5 Mobile Auto Detailing LLC, will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician. 

All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes. 

K5 Mobile Auto Detailing LLC,  or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off. 

Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type 

Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy. 

We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Stripe.com or Square.com. 

We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure. 

All vehicles are cleaned at the customers’ own risk 

K5 Mobile Auto Detailing LLC, reserves the right to refuse or deny customer demands above and beyond the booked detailing 

K5 Mobile Auto Detailing LLC, will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered 

Pricing Terms & Conditions 

We have a minimum call-out charge that varies by location. 

A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, or feces.  

K5 Mobile Auto Detailing LLC, reserves the right to charge each vehicle according to its condition.  

K5 Mobile Auto Detailing LLC, reserves the right to amend any price during the detailing should it differ from the original estimate 

Communications 

K5 Mobile Auto Detailing, LLC will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed.  

K5 Mobile Auto Detailing, LLC may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling. 

Our Service Terms & Conditions 

We may ask you where you heard about K5 Mobile Auto Detailing, LLC in order to gauge our marketing strategies 

We may conduct customer satisfaction surveys 

We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit. 

We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy) 

Cancellation Terms & Conditions 

We require 24 hours notice to cancel any booking/detailing service. 

Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost. 

Same day appointments that are cancelled will incur a charge of 25% of the service cost. 

K5 Mobile Auto Detailing, LLC reserve the right to take full payment if a booking is cancelled on the day without prior agreement. 

K5 Mobile Auto Detailing, LLC reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know. 

K5 Mobile Auto Detailing, LLC reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company. 

Failure to be present at the time and location of the ordered service will result in the full value of the service being charged. 

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